PRIVACY POLICY - Quantum Switch

Last Updated: 27th August 2024
Version: 2.1

Introduction
Who We Are
Types of Personal Data Collected
How We Collect Your Personal Data
Legal Bases for Processing
How We Use Your Personal Data
Retention Periods
Third-Party Data Sharing
International Data Transfers
Categories of Data Processors
Children’s Privacy
Security Measures
Your Rights
Cookie Policy Reference
Updates to This Policy
Contact Information

1. Introduction

Quantum Switch Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we handle your personal data, including the types of data collected, its usage, and your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

By interacting with us, you agree to the terms of this Privacy Policy. Updates to the policy will be posted on this page.

2. Who We Are

Quantum Switch Limited acts as the data controller for the personal data processed in accordance with this policy.

3. Types of Personal Data Collected

We may collect the following categories of personal data:

a. Information You Provide:

Full name
Job title and company information
Contact details (email, phone number, address)
Inquiry and correspondence details
Survey responses

b. Information Collected Automatically:

IP address
Browser type and version
Operating system and platform
Device and traffic data
Location data

c. Information from Third Parties:

Publicly available data from social media platforms
Data from partners, suppliers, or group companies

4. How We Collect Your Personal Data

We collect data:

Directly from you via forms, emails, or calls.
Automatically through cookies and website interactions.
From third parties, such as social media platforms or commercial partners.

Refer to our Cookie Policy for more details on automated data collection.

5. Legal Bases for Processing

We process your personal data under the following legal bases:

Consent: For marketing communications and surveys.
Contractual Obligation: To deliver services or respond to inquiries.
Legal Obligation: For compliance with legal or regulatory requirements.
Legitimate Interests: For improving services, ensuring security, and business operations.

6. How We Use Your Personal Data

Your data is used for:

Providing and improving our services.
Responding to inquiries.
Ensuring website security and functionality.
Complying with legal obligations.
Conducting marketing, where consent is provided.

7. Retention Periods

We retain your personal data as follows:

Contact information: 2 years from last interaction.
Transaction records: 6 years for compliance with tax and legal requirements.
Cookies and tracking data: As specified in our Cookie Policy.
Marketing preferences: Until you withdraw your consent.

Data may be retained longer where required for legal claims or regulatory purposes.

8. Third-Party Data Sharing

We share your data only with:

Service providers (e.g., IT services, analytics platforms).
Group companies for operational purposes.
Legal or regulatory authorities, where required.

We ensure third parties comply with applicable data protection laws.

9. International Data Transfers

Your personal data may be transferred outside the UK/EEA. Where this occurs, we ensure appropriate safeguards, such as:

Binding corporate rules
Standard Contractual Clauses approved by the European Commission

10. Categories of Data Processors

We use data processors for:

IT and cloud storage services
Marketing and analytics tools
Customer support services

Each processor is contractually required to protect your personal data.

11. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us to ensure its deletion.

12. Security Measures

We employ technical and organizational measures to safeguard your data, including:

Encryption of sensitive data
Regular vulnerability assessments
Access controls and monitoring
Secure data storage facilities

While we strive to protect your data, no transmission over the Internet is entirely secure.

13. Your Rights

You have the right to:

Access: Request details of your personal data.
Correction: Ask us to rectify inaccurate data.
Deletion: Request deletion of data when no longer required.
Restriction: Limit the processing of your data.
Objection: Object to data processing for specific purposes.
Data Portability: Request transfer of your data to another controller.
Withdraw Consent: For consent-based processing.

To exercise your rights, contact us at [email protected].

If you are dissatisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

14. Cookie Policy Reference

For information on how we use cookies, please refer to our Cookie Policy: https://www.quantumswitch.com/cookie-policy

15. Updates to This Policy

We may revise this policy periodically. Changes will be communicated on this page and, where appropriate, directly to you.

16. Contact Information

For questions about this Privacy Policy or to exercise your rights:

Email: [email protected]
Address: Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire, GL50 1TA, U

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